Behavior: Why Green?

By April Masini
April 5, 2007 (Posted at 8:01 pm)

About The Color Green…
* Green is thought to be the color chosen for U.S. currency because it represents strength and stability.
*Research conducted at Washington State University and published in the journal Horttechology (yes, this is the correct spelling) suggests that people in rooms with a lot of greenery can tolerate more physical […]

Workplace: Tips for Defusing a Customer Dispute

By April Masini
April 5, 2007 (Posted at 12:16 pm)

1. Chances are one person in a dispute is going to get angry or angry first. Try not to react to the anger. Stay focused on the problem and the solution.
2. If someone’s anger is impeding your ability to do your job, transfer them to a manager or someone trained to work with angry people.
3. […]