Workplace: Tips for Defusing a Customer Dispute

By April Masini
April 5, 2007 (Posted at 12:16 pm)

1. Chances are one person in a dispute is going to get angry or angry first. Try not to react to the anger. Stay focused on the problem and the solution.
2. If someone’s anger is impeding your ability to do your job, transfer them to a manager or someone trained to work with angry people.
3. […]

Adapting to Life by Way of Divine Grace

By Erika B. Webb
April 4, 2007 (Posted at 8:23 pm)

It’s amazing to me how the human spirit learns to adapt. We fall into routines so quickly and the horrifically abnormal somehow becomes normal.
I woke up this morning and did what I’ve done every day for two months. I checked the computer to see if my son was still at the county jail where he’s […]

Behavior: Teaching People to Treat You with Respect

By April Masini
April 4, 2007 (Posted at 12:15 pm)

Respect is hard to teach because by the time people realize that they want it, they’ve grown up without it. It’s not impossible to learn, but the reason that most people who don’t have it have  grown up without it is because the people around them have not had it.
Respect and self respect are behavior […]

Behavior: How to Cope with Getting the Silent Treatment

By April Masini
April 3, 2007 (Posted at 12:10 pm)

WHEN YOUR SPOUSE GIVES YOU THE SILENT TREATMENT
* Go about your business as usual.
* Be silent back — of course this sets up a competition, the loser being the one of you who breaks the silence first. Not a very mature place to be. I don’t recommend it.
* Be solicitous and ask him (or her) […]

Someone Call an Indonesian Plumber! This Country’s in the Toilet!

By Erika B. Webb
April 2, 2007 (Posted at 7:40 pm)

Some days we can tell, even before our eyes are fully open, what kind of day it’s going to be. For me those are usually not banner days.
Yesterday I ascended from unconsciousness and looked through half slits at my cat, Buddy. Buddy’s a girl cat with a boy dog’s name. My son and his girlfriend […]

Marriage: Should Couples Ever Take Separate Vacations?

By April Masini
April 2, 2007 (Posted at 12:55 pm)

Taking separate vacations can be a wonderful tool for couples that actually brings them closer together than before. Here are the reasons why:
*A couple can’t and shouldn’t be reliant on each other for every one of
their needs being met. It’s too much of a burden on the other person. By
taking a separate vacation, both people […]

Education / Workplace: Finding and Keeping a Good Mentor

By April Masini
April 2, 2007 (Posted at 11:46 am)

Finding a good mentor is just as hard as finding a good husband or wife — and well worth it. Here are some tips I give my readers who want to find and keep a good mentor:
* Know what you want. You don’t have to know EVERYTHING you want, but you should know if you […]

Workplace: Domestic Violence and Employers

By April Masini
April 1, 2007 (Posted at 11:30 am)

Domestic violence affects workplace behavior and productivity — and so does domestic health and happiness, in the exact positive way. Acknowledging this affect of home on office productivity is a good step for managers of offices.
* Accept that by employing people, you are an employer, but you also may want to take on a moral […]